Terms & Conditions - Evolve And Inspire Solutions

Effective Date: August 2026

Version: 1.4

Next Review: January 2027

1. Who We Are

1.1 Company Information

Company Name: Evolve and Inspire Solutions Ltd
Company Number: 16811823

Registered in England and Wales

Registered Office: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF

Email: info@evolveandinspiresolutions.com
Phone: 07843785547
Website: https://evolveandinspiresolutions.com/
Office Hours: Monday–Friday, 9am–5pm

Legal Structure: Limited Company Director: Barbara HM Bochenek VAT

Registered: No

1.2 What We Do

We provide professional training in NLP (Neuro-Linguistic Programming), Coaching, and Hypnotherapy. Our training programmes lead to recognised qualifications and professional certifications.

1.3 These Terms

These Terms & Conditions (“Terms”) form a legally binding contract between you (the “Student”) and Evolve and Inspire Solutions Ltd (“we”, “us”, “our”, “the Company”).

By booking a training programme with us, you agree to be bound by these Terms.

2. How the Contract Is Formed

2.1 Your Booking

When you book training with us:

You submit a booking (online, by email, or by phone)
We send you a booking confirmation within 24 hours
You pay the required deposit
A binding contract is formed when we receive your deposit

2.2 Booking Confirmation

Our confirmation email will include:

Training programme details
Dates and times
Total price
Deposit amount paid
Balance due and payment schedule
Link to these Terms & Conditions
Your 14-day cooling-off period rights

2.3 Acceptance of Terms

By paying your deposit, you confirm that you:

Have read and understood these Terms
Agree to be bound by these Terms
Have provided accurate information
Meet any entry requirements for the training
Are at least 18 years old

3. Prices and Payment

3.1 Prices

Our prices:

Are stated in British Pounds (£)
Do not include VAT (Evolve and Inspire Solutions Ltd is not VAT registered)
Are available on our website or on request
May be subject to change (but not for existing bookings)

What’s included in the price:

All training sessions
Training materials (manuals in PDF)
Assessment
Certification (upon successful completion and full payment)

What’s not included:

IRNCH membership fees (separate annual fee)
Professional insurance (your responsibility)
Travel or accommodation costs
Any optional extras not specified in your booking

3.2 Payment Terms

Deposit:

A deposit is required before training commences
Deposit amount will be confirmed in your booking
Deposit must be paid to secure your place

Payment schedule:

You may pay in full before training starts, or
You may arrange an instalment plan (by agreement)
Instalments may be paid before, during, or after training (as agreed)
All payments must be completed as per the agreed schedule

Full payment:

Full payment must be completed before your original certificate is issued
Electronic certificate may be issued on completion (even if balance outstanding)
Original certificate will be withheld until full payment is received

3.3 Payment Methods

We accept payment by:

Bank transfer
Credit/debit card
Other methods by arrangement

3.4 Late Payment

If you miss a payment:

We will contact you to arrange payment
Interest may be charged at 2% per month (compound) above the Bank of England base rate
We reserve the right to pursue outstanding payments through debt recovery procedures
We may withhold certificates until payment is made
We reserve the right to refuse access to future training until arrears are cleared

3.5 Price Changes

We reserve the right to change our prices for future bookings, but:

Your price is fixed once you have paid your deposit
We will not increase your price after booking

4. Cancellation, Cooling-Off and Refunds

This section must be read together with our Refund & Cancellation Policy. If there is any inconsistency, these Terms take priority.

4.1 Your 14-Day Cooling-Off Period (Distance Bookings)

If you are a consumer booking at a distance (online, by email or by phone), you have the legal right to cancel within 14 days of booking.

Your cooling-off period:

Starts the day after you book (when we confirm your booking)
Lasts for 14 calendar days

If you cancel within the cooling-off period, you will receive a full refund unless you have expressly requested an early start/early access as set out in Section 4.2.

How to cancel during cooling-off:

Email us at info@evolveandinspiresolutions.com
State clearly that you wish to cancel

4.2 Early Start / Early Access (Consent Required)

We normally do not start training and do not provide access to pre-course materials until after the 14-day cooling-off period has ended.

However, if you ask us to start providing services within the cooling-off period (for example, you request immediate access to online learning resources, pre-course materials, or you request training to start within 14 days), we will ask you to confirm in writing that:

you are requesting early start/early access, and
you understand that if you cancel within the cooling-off period after we have started providing services or supplied digital materials, we may make a reasonable and proportionate deduction from your refund.

This confirmation may be collected via an online consent button/tick-box and/or email confirmation.

4.3 Refunds During Cooling-Off Where Early Start/Early Access Was Requested

If you cancel within the 14-day cooling-off period after you have requested early start/early access and we have provided it, we may deduct a reasonable and proportionate amount to reflect:

services already provided up to the point of cancellation, and/or
the value of any digital materials/resources already supplied.

Any deduction will be proportionate and will not exceed the amount you have paid.

4.4 Cancellation After the Cooling-Off Period

If you cancel after the 14-day cooling-off period has ended (or where cooling-off does not apply):

your deposit is normally non-refundable, and
refunds and transfers (if any) will be handled in line with our Refund & Cancellation Policy.

4.5 How to Cancel

To cancel your booking:

Email us at info@evolveandinspiresolutions.com
State clearly that you wish to cancel
Include your name and booking reference
We will confirm receipt within 2 working days

Refunds:

Will be processed within 14 days of cancellation confirmation
Will be made to the original payment method
Will be confirmed by email

5. Our Cancellation Rights

5.1 Minimum Numbers

We require a minimum number of students to run training:

Practitioner: Minimum 4 students
Master Practitioner: Minimum 2 students
Timeline Resourcing®: Minimum 4 students

5.2 If We Cancel

If we have to cancel your training:

We will give you as much notice as possible (minimum 14 days where possible)
You will receive a full refund of all money paid, or
You may transfer to another training date at no extra cost

We may cancel if:

Minimum numbers are not met
The trainer is ill or unavailable
Circumstances beyond our control prevent delivery (see Force Majeure section)

If we cancel:

You will receive a full refund within 14 days
We are not liable for any consequential losses (travel, accommodation, loss of earnings, etc.)

5.3 Changes to Training

We reserve the right to make reasonable changes to:

Training dates or times (with reasonable notice)
Training venue or online platform
Trainer (substitute qualified trainer)
Training content (to keep current and relevant)

If we make significant changes:

We will notify you as soon as possible
You may cancel for a full refund if the changes are unacceptable to you
You must notify us within 7 days of being informed of the changes

6. Training Delivery

6.1 Training Format

Our training is delivered:

Online via Zoom
Live and interactive
According to the published schedule
By qualified and experienced trainers

6.2 Attendance Requirements

To receive certification, you must:

Attend 100% of training sessions
Participate fully and engage with the training
Complete all required assessments
Meet the standards for certification

If you miss sessions:

You may not be eligible for certification
You may be able to make up missed sessions at a future training (at our discretion, additional fees may apply)
We are not obliged to provide one-to-one catch-up sessions

6.3 Technical Requirements (Online Training)

You are responsible for:

A reliable internet connection
A computer/device capable of running Zoom
A quiet space free from distractions
A working camera and microphone
Testing your equipment before training starts

We are not responsible for:

Your technical difficulties or internet issues
Time lost due to your technical problems
Providing alternative access if you cannot connect

6.4 Training Materials

We will provide:

Digital training materials (PDFs, workbooks, etc.)
Access to online resources (where applicable)

You must not:

Share materials with non-students
Reproduce or distribute materials
Use materials for commercial purposes without permission
Remove copyright notices

7. Assessment and Certification

7.1 Assessment

To receive certification:

You must complete all required assessments
Assessments may include written work, practical demonstrations, case studies, or other formats
You must meet the required standard
Assessments must be submitted by the deadline

7.2 Resits and Resubmissions

If you do not pass first time:

You may resit or resubmit at our discretion
No fee will be charged for the first resit/resubmission
Resits must be completed within 3 months of the original training
Further resits may incur a fee

7.3 Certification

Upon successful completion:

You will receive an electronic certificate
Your original certificate will be issued once full payment is received

We reserve the right to withhold certificates if payment is outstanding, assessment is not completed, or you have breached these Terms.

7.4 Appeals

If you wish to appeal an assessment decision, please refer to our Assessment & Appeals Policy.

8. Data Protection and Privacy

We collect and process your personal data in accordance with UK GDPR, the Data Protection Act 2018, and our Privacy Policy.

9. Complaints

If you are unhappy with any aspect of our service, please refer to our Complaints Policy. (Our full Complaints Policy is currently being finalised and will be available asap.)

If you are unhappy with any aspect of our service, please contact Evolve and Inspire Solutions Ltd directly at info@evolveandinspiresolutions.com. We will acknowledge your complaint within 2 working days and aim to provide a substantive response within 14 days.

14-day cooling-off applies to most distance bookings.
We normally do not start training or provide pre-course materials during cooling-off.
If you request early start/early access and then cancel during cooling-off, a reasonable deduction may apply.
After cooling-off, deposits are normally non-refundable and refunds/transfers follow the Refund & Cancellation Policy.

Effective Date: August 2026

Version: 1.4

Next Review: January 2027

END OF TERMS & CONDITIONS

Evolve and Inspire Solutions Ltd
Company Number: 16811823
Registered in England and Wales