1. Purpose of this Policy
This Refund & Cancellation Policy explains how we handle cancellations, refunds and changes for our trainings and related services.
It is designed to be clear and fair for both you and us, and it works alongside our Terms & Conditions. If there is ever a conflict, the Terms & Conditions will take priority.
“We”, “us” and “our” means Evolve and Inspire Solutions Ltd (run by Barbara HM Bochenek). “You” means our students and clients.
2. Courses Covered
This policy applies to:
- NLP Practitioner
- NLP Master Practitioner
- Timeline Resourcing®
- Any future masterclasses or short trainings we offer for graduates
If we offer a bundle (for example, Practitioner + Master Practitioner together), we will explain clearly whether the bundle is treated as one combined booking or as two separate courses. Unless we say otherwise, each course in a bundle follows the same rules as a separate booking.
3. How You Book and the 14‑Day Cooling‑Off Period
Most students book with us at a distance (online, by email or by phone). If you are a consumer booking at a distance, you usually have a 14‑day cooling‑off period from the date you make your booking.
3.1 Cancelling within 14 days
During this 14‑day period you can cancel your booking and receive a full refund, unless:
- You have expressly asked us to start providing services and/or give you access to pre‑course materials within the 14 days, and
- We have agreed in writing to do so.
3.2 Our normal approach (to protect your cooling‑off rights)
In practice:
- We normally do not start training and do not give access to pre‑course materials until after the 14‑day cooling‑off period has ended.
3.3 If you request early access or an early start
If, in exceptional cases, you ask us to start earlier (for example, you request immediate access to an online learning platform such as Opt2Learn, or you ask us to begin training within the 14 days), we will ask you to confirm your request in writing.
If you then cancel within the 14‑day cooling‑off period, we may make a reasonable and proportionate deduction from your refund to reflect:
- the services already provided up to the point of cancellation, and/or
- the value of any pre‑course materials or access already supplied.
Any deduction will be proportionate and will not exceed the amount you have paid.
3.4 In‑person bookings
If you book in person (for example, face‑to‑face at an event), the cooling‑off rules may be different. We will explain your rights clearly at the time of booking.
4. Deposits, Fees and Pre‑Course Materials
Some courses include pre‑course materials (for example, access to an online learning platform such as Opt2Learn).
4.1 Deposits and access to materials
Where a course requires a deposit:
- We will tell you the deposit amount at the time of booking.
- The deposit helps secure your place and covers reasonable administration and (where applicable) the cost of setting up and providing access to pre‑course materials.
4.2 How deposits work during the cooling‑off period
Cancelling within the 14‑day cooling‑off period:
- If you cancel within the 14 days and you have not requested early access/early start, you will receive a full refund (including the deposit).
- If you cancel within the 14 days after you have expressly requested early access/early start and we have provided it, we may keep a reasonable and proportionate amount (which may include some or all of the deposit) to reflect what has already been supplied.
4.3 How deposits work after the cooling‑off period
After the 14‑day cooling‑off period has ended:
- If you cancel after you have been given access to pre‑course materials, the deposit is normally non‑refundable.
- Any amount you have paid above the deposit will be refunded (if due) according to the timeframes in Section 5.
4.4 Instalments for masterclasses or payment plans
For any future masterclasses with instalments, we will explain clearly:
- the total fee
- the amount and timing of each instalment
- how this Refund & Cancellation Policy applies to what you have paid so far
5. If You Cancel Your Place (After the Cooling‑Off Period)
We understand that circumstances can change. However, we also need to protect the viability of small group trainings.
This section applies once the 14‑day cooling‑off period has ended (or where cooling‑off does not apply).
5.1 Cancellations before the course starts
If you cancel your place more than 30 days before the course start date:
- You will receive a 50% refund of the course fee you have paid.
- If pre‑course materials have been accessed, any deposit remains non‑refundable.
If you cancel your place 30 days or less before the course start date:
- Your fee is non‑refundable.
- In exceptional circumstances, we may, at our sole discretion, offer a transfer to another date.
5.2 No‑shows (you do not attend and do not contact us)
If you do not attend the course and do not contact us in advance:
- Your fee is non‑refundable, and
- Transfers to another date are not normally offered.
In exceptional circumstances, we may, at our discretion, offer a transfer to another date. We are not obliged to do so.
6. Transfers to Another Course Date
We do not offer an automatic right to transfer to another course date.
- Transfers are not normally allowed.
- In exceptional circumstances (for example, serious illness), we may, at our sole discretion, offer a transfer to another date.
If a transfer is offered, we will confirm any conditions in writing (for example, whether there is a transfer fee or deadline).
7. If We Cancel or Change a Course
Sometimes we may need to cancel or change a course. For example, if there are not enough bookings, if there is illness, or if there are technical or other issues beyond our control.
7.1 If we cancel a course
If we cancel a course and do not offer an alternative date:
You can choose either:
- a full refund of the fees you have paid for that course, or
- a transfer to another available date or course (if offered).
We will not be responsible for any other costs you may have incurred (for example, travel or accommodation).
7.2 If we change the dates significantly
If we change the dates of a course in a significant way and you cannot attend the new dates:
We will offer you either:
- a transfer to another suitable date, or
- a full refund of the fees you have paid for that course.
8. How Refunds Are Paid
Where a refund is due:
- We will normally refund you using the same method you used to pay (for example, Stripe or bank transfer).
- Refunds will be processed within 14 working days of us confirming in writing that a refund is due.
Please note:
- Card payments processed through Stripe may be subject to Stripe’s own fees and timings.
- We refund the amount we actually received from Stripe, not any additional amount retained by Stripe as their processing fee.
9. Questions or Concerns
If you have any questions about this Refund & Cancellation Policy, or if you are unsure how it applies to your situation, please contact us:
- Email: info@evolveandinspiresolutions.com
- Phone: 07843 785547 (Mon–Fri, 9am–5pm)
We will always aim to handle cancellations and refunds fairly and with understanding, while keeping our small group trainings sustainable.
10. Version Control and Review
- Policy Approved By: Barbara HM Bochenek, Director
- Version: 2.0
- Date Approved: 18.08.2026
- Next Review Date: 18.08.2027